• 5 stars: 1 (50%)
  • 4 stars: 0 (0%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 1 (50%)
W
Wafa R. (Australia)
Espresso / 12
Very bad customer service

I have bought a n abayah jacket Nd received with oil stain on the neck I contacted the customer service for about a month Nd till now the didn’t get any proper answer
I got the item faulty Nd none help
I’m very disappointed I would never buy again from them (( the abayah is beautiful ))

Hi Wafa,
We are sorry to read about your experience and yes we agree our Hannah Hooded Abaya is beautiful!
Just to clarify, we went through all the correspondence between you and our customer service team and we can see that they have replied to you many times and have helped you and have resolved this issue.
We are truly sorry that you received the beautiful abaya with a stain, but we just want to highlight the fact that our customer service team did reply to you properly and helped you in resolving this issue.
If you have any further questions or need further assistance, please feel free to contact us again and we would be happy to help you again.
We truly hope to see you again at NIICE. 🤍

D
Dena H. (Australia)
Grey / 8
Fav jacket!

Love this jacket! So comfy and warm!

Hi again Dena! We're so happy to read that you love our Hannah Hooded Abaya and that it's your fav jacket! We are pleased that we were able to provide you with a modest jacket that is comfy and warm. Thanks for sharing your wonderful feedback with us again and we look forward to your next purchase from us :)